Get Exclusive UK Tribute Festivals Merch

Refund & Returns Policy

Last updated: [26/11/2025]


Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order, provided that the item is:

  • Unused and unwashed

  • In its original packaging

  • In resellable condition


Items That Cannot Be Returned

The following items are non-refundable unless faulty:

  • Custom printed items

  • Clearance / Retro stock

  • Items worn, washed, or damaged after delivery


Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at [your email] within 7 days with:

  • Order number

  • Photo of the fault

  • Brief description

    We will offer either a replacement or a refund.


How to Request a Return

To start a return, email us at [your email] with your order number and reason.

If approved, we will send you return instructions.

Return postage is the responsibility of the customer unless the item is faulty.


Refunds

Once your return is received and approved, a refund will be issued to your original payment method.

Please allow 5–10 working days for it to show on your statement.


Exchanges

If you need to exchange an item for another size or design, contact us using the same process.

Exchanges are subject to stock availability.

BACK TO TOP